# Unsupported brands

Enode supports a growing list of brands, but your user might still look for one that isn’t in the list. Instead of hitting a dead end, they can tell you which brand they wanted. That turns a drop-off into a clear signal about the coverage your users care about most.

When a user can’t find their brand in Link UI, they can submit it as a request, telling you which brand they wanted.

This works across all asset types, and is available to all clients with no setup required.

## Why a brand might be missing

A brand can be absent from the selection screen for one of two reasons. Your user can submit a request in either case:

- **It’s supported, but not enabled for your client.** This is the most common case, and the most actionable. You control which supported brands appear on the selection screen, so when you see requests for a brand Enode already supports, you can enable it yourself and allow your customers to start linking with it.
- **Enode doesn’t support it yet.** Your user can still flag the brand, so you can gauge demand and feed it into what we prioritize next.

Check your enabled brands first: Before relying on the request flow, make sure the brands you expect are switched on. You can enable any supported brand from the enabled brands settings for your client in your [dashboard](https://developers.enode.com/dashboard). See [controlling selectable brands](https://developers.enode.com/docs/link-ui/introduction#controlling-selectable-brands) for details, and the [brands overview](https://developers.enode.com/brands) for everything Enode supports today.

## Where users find it

There are two entry points into the unsupported brand flow.

### From the brand list

At the bottom of the brand selection screen, your user can tap the `I don’t see my brand` link to start a request. The exact wording matches the asset type they’re linking, for example `I don’t see my vehicle’s brand`.

![The brand selection screen with an ‘I don’t see my vehicle’s brand’ option at the bottom of the list](https://developers.enode.com/images/link-ui-unsupported-brands/enode-link_ui-unsupported_brands-1-brand_list_entry.png)

### From the no devices found screen

A user might sign in successfully but find that no devices are tied to their account, for example if they signed in with the wrong brand. From this screen, they can tap `I need help troubleshooting`.

![The no vehicles found screen with an ‘I need help troubleshooting’ button](https://developers.enode.com/images/link-ui-unsupported-brands/enode-link_ui-unsupported_brands-3-no_devices_found.png)

The troubleshooting guidance ends with `Let us know which model you have`, which opens the same request form.

![The troubleshooting view with a ‘Let us know which model you have’ link](https://developers.enode.com/images/link-ui-unsupported-brands/enode-link_ui-unsupported_brands-4-troubleshooting_entry.png)

## The request form

The form keeps friction low. Only the brand is required, and your user can pick from the suggestions or type their own. Model and year are optional.

![The unsupported brand request form with a required brand field and optional model and year fields](https://developers.enode.com/images/link-ui-unsupported-brands/enode-link_ui-unsupported_brands-2-request_form.png)

After tapping `Send request`, your user is redirected back to your app.